BC Soccer Announces Member Testing Group Participants for the Customer Relationship Management System Project

Vancouver BC, July 10, 2014: BC Soccer is pleased to announce the members of the test user group for the Customer Relationship Management System Project. 

These individuals, all of whom play important roles within their respective organizations, are a key component to the success of this project and overall system.  “We are pleased to have a good cross section of member organizations represented, both from a Youth / Adult and regional representation perspective,” stated Roger Barnes, BC Soccer President. 

As referenced in the February 2014 Project Update (link below), the development and implementation of the system consists of two phases, the first includes setting up member organizations with the ability to upload information (i.e. registration) and the second phase introduces of online form management for everything from player transfers to tournament sanctioning.  

We are very pleased to have this Member Testing Group planned to be involved in both phases of this system development.

As a part of phase 1 development, each member (Youth District Soccer Association and Adult League) will have secure access to their own area of the system, where they will be able to complete various tasks including updating their board/staff members, AGM date, upload finance/discipline/registration reporting in line with respective rules and regulations, query / export reports based on uploaded data and create e-mail distribution lists for their membership.  Specifically in phase 1 each test user will gain access as outlined and will be requested to complete a number of actions and tasks noted.  Their individual feedback and comments regarding their experience with the system will be captured via a conference call/face to face meeting.   

Overall, the introduction and implementation of this BC Soccer Member Relations Management system will assist BC Soccer in the widest sense to provide a more consistent and coordinated approach to core member services.  

For more details on this project please see BC Soccer’s February 2014update here - http://www.bcsoccer.net/news/post/customer-relationship-management-system-project-update

About BC Soccer

BC Soccer is the provincial sport governing body responsible for the promotion and development of the game in British Columbia. The professional not-for-profit society is committed to developing the game by inspiring British Columbians to lifelong active, inclusive and team play. Its vision is to pursue Canada’s foremost integrated soccer development system built upon club, school, varsity and professional team excellence.

BC Soccer is comprised of 150 member Clubs, Districts and Leagues, spanning more than 120,000 registered players, over 2,500 referees, and thousands of coaches and other volunteer administrators and soccer leaders. Working with these member Clubs, Districts and Leagues, BC Soccer will operate under the guiding principles of Professional Leadership, Passionate Service and Progressive Collaboration. In managing its relationships throughout the larger soccer community, BC Soccer will promote the integral soccer values of authenticity, unity and integrity.

www.bcsoccer.net

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