What is the BC Soccer Member Service Management System?
The BC Soccer Member System is a soccer specific software solution that has numerous interconnected modules which enables BC Soccer and members to streamline best practices of administration by utilizing its functionality.
Currently BC Soccer has focused on implementing 3 modules, 1) CMS Web Gateway, 2) Player Registration and 3) Competitions Management. The functionality within these modules have been further designed / developed to reflect specific BC requirements.
Current System Modules
CMS Web Gateway
CMS stands for Content Management System. This is a specific website for each member organization, which, if desired, can be the official website for that organization. Further, it is the access point for all individuals to access the modules within the system (i.e. currently the Player Registration module and Competitions Module).
Player Registration Module
This is the module that provides functionality to conduct online registration. Further, it enables administrators to communicate with members and manage data, including team allocation.
Competition Management Module
This is the module that provides functionality to facilitate / manage / organize / operate league play, tournaments, single matches, cup play, etc., including scheduling, standings, field allocations, etc.
Why is BC Soccer implementing a Member Service Management System?
As an association we are continually looking to improve in all aspects, with the ultimate goal of providing further enhanced levels of service to our Membership. In aiming to achieve this goal, we, led by our board, have identified the need for our association to select and implement an appropriate Member Service Management System / database tool to advance the operation and process behind all activities administered by BC Soccer and member constituents.
We have identified the need to implement this type of system to further improve areas, such as, but not limited to:
- Accuracy with overall member registration,
- Competitions management (Provincial, Regional, & Club / Local Tournament),
- Event management,
- Player permits & transfers,
- Discipline,
- Risk Management,
- Rules & Policy compliance control,
- Financial Management,
- Sanctioning (tournament & travel),
- Overall Communication, etc.
We feel confident that once we have an all-encompassing and fully integrated Member Service Management System in place, we will be in a much better position to collectively provide the appropriate level of service to our game.
Who is the service provider that BC Soccer is working with develop the Member Service Management System?
First Sports International
First Sports International is the leading provider of sports participant relationship solutions to organizations throughout Europe, Australia and the United States. Headquartered in London with offices in Atlanta and Sydney, FSI delivers strategic, front-end customer interaction software to organizations worldwide. FSI also provides event execution and management consulting to national governing bodies and events. FSI’s unique combination of software development and domain expertise in sports management has resulted in a comprehensive solution that dramatically improves an organization’s ability to successfully manage their members, fans, players, ticket buyers, sponsors and participants. The First Sports solution supports improved operating efficiencies and participant relations while assisting in the discovery and enhancement of revenue-generating opportunities.
For more information on First Sports International please see documents below and feel free to visit their website by clicking HERE.
| First Sports International Documents |
Link |
| First Sport International - Company Brochure |
CLICK HERE |
| First Sport International - Company Overview |
CLICK HERE |
As a BC Soccer member organization, how to I get involved and use the Member Service Management System?
Please see the Member Service Management System Information Package below for more detailed information.
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Member Service Management System
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Link |
| Project Summary & Announcements (updated November 19, 2009) |
CLICK HERE |
| Information Package (announced December 21, 2009) |
CLICK HERE |
| Training Request Form (announced December 21, 2009) |
CLICK HERE |
CLICK HERE to view the Member Service Management System